🔄 Return & Exchange Policy

At Al Dubai Shop, your satisfaction is our top priority. 💖
We want you to love every product you order from us! However, if something doesn’t meet your expectations, we’re here to help.

🕒 Return Timeframe

You can request a return or exchange within 7 days of receiving your order.

✅ Eligible Returns

You can return your product if:

• You received the wrong item

• The product was damaged or defective upon delivery

• The product is unopened, unused, and in its original packaging

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

• Opened or used beauty/skincare products

• Personal care tools or accessories that have been used

• Sale or clearance items

💰 Refund Method

If your return is approved, we’ll arrange:

• Exchange for the same or similar item, or

• Refund (if applicable) through your preferred payment method

🚚 How to Request a Return

To start your return, please contact us at:
📧 aldubaishop.com@gmail.com
Include your order number, product details, and reason for return.

Our team will guide you through the simple return process.

Thank you for shopping with Al Dubai Shop — where your trust and satisfaction come first. 🌸